Customer Service Representative

vor 3 Wochen

Essen, Nordrhein-Westfalen, Deutschland Machineseeker Group Vollzeit

About Us

Machineseeker Group is a leading internet company in the Ruhr region, offering a unique work environment with a strong focus on customer satisfaction.

Our Benefits

  • A modern and spacious office with a climate-controlled environment, located just a few minutes' walk from the Essen Hauptbahnhof.
  • Flexible working hours and a flat hierarchy, allowing for a healthy work-life balance.
  • A fitness room and personal trainer, promoting physical well-being.
  • Free beverages and meals, including a chef, to cater to your culinary needs.
  • Ergonomic chairs and height-adjustable desks, ensuring a comfortable working environment.
  • Individual English lessons for those interested, to enhance your language skills.
  • Regular team events, as well as summer and Christmas parties, to foster a sense of community.

Your Responsibilities

  • You will become an expert in machine search and provide top-notch customer service as a brand ambassador for our international new customers.
  • You will offer our European customers exceptional customer service and support at all times.
  • You will verify and maintain customer data.
  • You will create new data sets according to internal guidelines.
  • You will ensure that you stay up-to-date with current quality standards for user accounts.
  • You will assist our customers in managing their company data.

Your Profile

  • You have a degree in economics or a related field with good grades.
  • You bring ideal experience in service, sales, quality assurance, or complaint management.
  • Your German and English skills are excellent in writing and speaking (additional language skills are a plus).
  • You are a communication talent and demonstrate a self-assured and diplomatic approach.
  • You have a high affinity for digital business models and show a proficient use of Microsoft Office.

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