Site Operations Specialist
vor 3 Wochen
Cochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.
Key Responsibilities- Organize and maintain all site-related operations, procedures, and small projects to ensure operational IT continuity.
- Collaborate with the Global Service Desk, other Global Site Service, Applications, and Infrastructure teams to deliver and maintain support to the site.
- Build local trusted relationships and maintain regular communication with end-users through the use of IT Service Management toolsets, IT processes, and policies.
- Customer Service Delivery: Provide prompt 2nd Tier support to end-user incidents and requests to resolve operational problems, hardware, application, and software support.
- Technical Support: Provide 2nd Tier IT end-user support and work collaboratively with relevant teams or customers to meet agreed SLAs and standards.
- Problem Solving: Understand relevant data and metrics for your region, use this data to identify improvement opportunities, and benchmark performance.
- Security and Compliance: Provide technical support and insights regarding system issues, in accordance with Cochlear internal policies and procedures.
- At least 4 years of relevant IT Service Support experience based on the ITIL framework.
- MCSA or MCP or similar work experience.
- Strong technical background in client-side Microsoft O365 Suite.
- Good knowledge of mobile devices and technologies to support the management of them.
This role will sometimes require working out of hours, including evenings and weekends, to deliver on project and support initiatives. Occasional travel may also be required to support the wider group in implementation of initiatives or to backfill other team members.
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Site Operations Specialist
vor 2 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.About the RoleThis is a fantastic opportunity for an...
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Site Operations Specialist
vor 2 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.About the RoleThis is a fantastic opportunity for an...
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Site Operations Specialist
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.About the RoleThis is a fantastic opportunity for an...
-
Site Operations Specialist
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.About the RoleThis is a fantastic opportunity for an...
-
Site Operations Specialist
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.About the RoleThis is a fantastic opportunity for an...
-
Site Operations Specialist
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.About the RoleThis is a fantastic opportunity for an...
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Site Operations Specialist
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitJob SummaryCochlear is seeking a skilled Site Engineer to provide technical support for all site-related operations, procedures, and projects. As a key member of our team, you will be responsible for ensuring organizational efficiency and effectiveness.Key ResponsibilitiesOrganize and maintain all site-related operations, procedures, and small projects to...
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Site Operations Specialist
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.Key ResponsibilitiesOrganize and maintain all...
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.Key ResponsibilitiesOrganize and maintain all...
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Site Operations Specialist
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitAbout the RoleCochlear is seeking a highly skilled Site Engineer to join our team. As a key member of our Global Site Service team, you will be responsible for providing technical support and ensuring the operational IT continuity of our sites.Key ResponsibilitiesOrganize and maintain site-related operations, procedures, and projects to ensure organizational...
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Site Operations Specialist
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.Key Responsibilities:Organize and maintain all...
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.Key ResponsibilitiesOrganize and maintain all...
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Site Operations Specialist
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Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.Key ResponsibilitiesOrganize and maintain all...
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Site Operations Specialist
vor 2 Wochen
Hannover, Niedersachsen, Deutschland Cochlear VollzeitJoin Cochlear's Team as a Site EngineerCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.Key Responsibilities:Organize and maintain all...
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