Banking Operations Manager
Vor 7 Tagen
About Trade Republic
At Trade Republic, we're on a mission to democratize wealth. We're setting up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers, we're one of the largest savings platforms in Europe, with users holding over €6 billion on our platform.
Our Vision
We strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring, and passionate colleagues. In addition to learning and growing with a world-class team, you'll build a destination for everyone across Europe to put money to work.
About the Team
The Business Operations department is responsible for running the bank. We take care of Trade Republic's business process management and ensure that operations run smoothly. Our mission is to align our processes with the company's strategic goals, design and implement scalable process architectures, and establish efficient process measurement systems.
Our Scope
Our scope covers a broad range of banking and business operations topics, including Market Operations and Securities Services, Payment Operations, and AFC Operations.
Key Responsibilities
- Advise on and support the design and implementation of scalable processes that support our products, empower the organization, and drive Trade Republic's hyper growth.
- Collaborate in cross-functional teams and interact with internal stakeholders from all departments, including Product/Engineering, Operations, Legal/Compliance, and Customer Service.
- Drive strategic banking and payments decisions by independently collecting, preparing, and analyzing information to increase customer conversion and satisfaction.
- Own the entire banking operations knowledge base, working with tools such as Figma, Next matter, and Confluence.
- Own the banking operations incident management framework for technical incidents, always being the first line of response in the event of an issue.
Requirements
- You develop guidelines and standard operating procedures for all business processes.
- You understand business requirements for internal processes and define and implement the required infrastructure to support automation.
- You have a strong understanding of banking and payments in the European landscape.
- You have strong data analysis capabilities and a good understanding and proficiency of SQL.
- You keep your cool under pressure and interact confidently with stakeholders of all levels.
- You get things done and are always focused on results.
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