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Insurance Customer Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Sparkasse Vollzeit

About the Role

We are seeking a highly motivated and customer-focused individual to join our team at Sparkasse as an Insurance Customer Support Specialist. In this role, you will play a vital part in supporting our sales teams by providing exceptional telephone assistance and identifying sales opportunities.

Key Responsibilities

  • Support sales teams in customer communication, ensuring a seamless and efficient experience for our clients.
  • Provide valuable sales insights to branch offices, helping to drive business growth and expansion.
  • Assist in identifying potential customers for further consultation, leveraging your expertise in insurance and customer service.
  • Collaborate with colleagues to expand our customer base, fostering a culture of teamwork and customer-centricity.

Requirements

  • Completed training in insurance or a related field, with a strong understanding of industry principles and practices.
  • Experience in claims handling is preferred, but not required.
  • Strong customer service skills, with the ability to communicate effectively and empathetically with clients.
  • Effective communication abilities, both written and verbal, with a focus on clarity and professionalism.