B2B Customer Success Specialist

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland PageRangers GmbH Vollzeit

Customer Success Specialist Opportunity

We are seeking a Customer Success Specialist to enhance our customer support efforts. Your primary responsibility will be to assist clients in maximizing the benefits of our software solutions, providing training as necessary, and resolving any application-related inquiries. Your contributions are vital in fostering long-term success through effective consultation and recognizing potential for further sales.

Key Responsibilities:
  • Serve as the main contact for our clients
  • Facilitate onboarding processes for new clients
  • Deliver first-level support to ensure prompt and effective solutions
  • Develop and implement various support resources such as guides and tutorials
  • Engage in strategies aimed at customer retention
  • Identify opportunities for cross-selling and upselling
Required Qualifications:
  • 1-2 years of relevant experience preferred, though entry-level candidates are encouraged to apply
  • Familiarity with SEO is advantageous, but not essential
  • Customer-oriented with strong initiative and organizational capabilities
  • Ability to learn quickly with a focus on achieving goals
  • Exceptional communication and negotiation abilities
  • Fluency in German (native or C1 level)
What We Offer:
  • A vibrant and collaborative team environment
  • A modern workplace with flexible working hours
  • Attractive compensation package
  • Opportunities for professional development
  • Remote work options available
  • Generous vacation policy
  • Team-building activities and meals
  • Complimentary beverages
  • State-of-the-art work equipment
  • Career advancement opportunities
  • A stimulating role with opportunities for creative contributions
  • SEO certification opportunities

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