Guest Experience Coordinator
vor 2 Monaten
Job Summary
We are seeking a highly skilled and enthusiastic Lobby Host/ess to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Engage with guests to enhance their service experience, promoting our hotel's services and amenities.
- Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning.
- Provide local area knowledge to guests, including information on local events and activities.
- Resolve guest calls, requests, or problems in a timely and professional manner.
- Report accidents, injuries, or unsafe work conditions to management.
- Follow all company policies and procedures, maintaining a clean and professional appearance.
- Develop and maintain positive working relationships with colleagues to achieve common goals.
Requirements
- Ability to stand, sit, or walk for extended periods of time.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
About Marriott International
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing a welcoming and respectful environment for all employees and guests.
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