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Reception Specialist

vor 3 Monaten

Munich, Bayern, Deutschland Mercure Hotel München Neuperlach Süd Vollzeit

Im dynamischen Umfeld des Mercure Hotel München Neuperlach Süd, einem modernen Hotel im aufstrebenden Stadtteil Neuperlach, suchen wir eine engagierte Persönlichkeit als Reception Specialist (m/w/d).

Deine Aufgaben umfassen:

  • Durchführung von Check-In und Check-Out Prozessen
  • Überwachung und Vorbereitung der An- und Abreisen unserer Gäste
  • Herzliches Empfangen, Verabschieden und Betreuen der Gäste
  • Umfassende Beratung der Gäste über die Hotelangebote und -einrichtungen
  • Entgegennahme und Bearbeitung von Reservierungen
  • Bedienung der Telefonanlage und Bearbeitung von Anfragen
  • Effizientes Beschwerdemanagement
  • Rechnungsstellung und Kassenabrechnung
  • Überprüfung der Kreditkartenabrechnungen
  • Gewährleistung eines positiven ersten und letzten Eindrucks am Empfang

Dein Profil:

  • Abgeschlossene Ausbildung im Hotel- oder Gastgewerbe oder ein Studium im Bereich Hotel- oder Tourismusmanagement
  • Erfahrung im Empfangsbereich
  • Fließende Deutsch- und Englischkenntnisse
  • Freundliche, authentische und kommunikative Persönlichkeit
  • Flexibilität und Stressresistenz, um auch in hektischen Zeiten die Freude an der Arbeit zu bewahren
  • Ausgeprägte Service- und Gastorientierung

Wir bieten dir:

  • Attraktive Vergütung und geregelte Arbeitszeiten
  • Kostenlose Verpflegung für Mitarbeiter
  • Parkmöglichkeiten direkt am Hotel
  • Option auf eine vorübergehende Unterkunft im Hotel
  • Zusätzlicher freier Tag an deinem Geburtstag
  • Prämien für die Werbung neuer Mitarbeiter
  • Vergünstigungen für Übernachtungen und Dienstleistungen in unseren über 145 HRG-Hotels
  • Die Möglichkeit, in anderen HR Group-Hotels oder Marken zu arbeiten
  • Exklusive Mitarbeitervorteile und Rabatte
  • Umfassende Einarbeitung, Schulungen und Weiterbildungsmöglichkeiten

Wir freuen uns darauf, dich kennenzulernen und gemeinsam im Mercure Hotel München Neuperlach Süd zu arbeiten.