Customer Order Management Specialist
vor 4 Wochen
- Provide assistance to customers through various channels including email, service hotline, and live chat.
- Manage the creation, processing, and tracking of international customer orders until delivery.
- Implement requested modifications to existing orders as needed.
- Handle order cancellations, manage returns, and process refunds efficiently.
- Communicate effectively with the warehouse team.
- Update and maintain master data within our ERP system.
- Collaborate with the purchasing and logistics departments to adjust delivery dates in the webshop system.
- Preferably some experience in customer service, sales, or similar fields.
- Open to career changers.
- Excellent verbal and written communication skills.
- Fluent in English (minimum C1 level); proficiency in additional languages is advantageous.
- Strong attention to detail is essential.
- Opportunity to be part of a remarkable success story.
- Engaging international projects within a highly motivated and collaborative team.
- Opportunities for personal growth in a modern and forward-thinking company.
- Competitive salary with appealing benefits (such as company pension scheme, job bike, etc.).
- Enhance your language skills with a complimentary premium Babbel account.
- A fun work environment with ample development opportunities due to a flat organizational structure.
Excellence in performance for over two decades.
At Endor AG, we specialize in the production and marketing of Simracing products under the Fanatec brand. Our offerings include high-quality steering wheels and controllers designed for gaming consoles and PCs.
Our team embodies creativity, collaboration, and passion for their work. We prioritize long-term relationships, trust, sustainability, and the joy of teamwork, which are the core values that define our mission.
Our unique family-oriented corporate culture makes working at Endor AG a truly exceptional experience.
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