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Service Manager DACH for Leica Biosystems

vor 2 Monaten


Wuppertal, Nordrhein-Westfalen, Deutschland Leica Biosystems Vollzeit
About the Role

Leica Biosystems is a global leader in cancer diagnostics, and we're seeking a highly skilled Service Manager DACH to support our strategic growth and increase market share. As a key member of our Commercial Management team, you will be responsible for developing and executing strategic plans to advance our mission and objectives.

Key Responsibilities
  • Develop and achieve annual service strategies and financial goals through management of direct service team and external engineers.
  • Drive service as a profitable business by developing commercial programs and service plans in close conjunction with the Commercial Director DACH.
  • Participate in cross-EMEA Service improvement projects and take on responsibility for selected projects.
Requirements
  • Proven people management experience through ongoing engagement activities, development, growth, and coaching of employees in a service environment.
  • Experience in transitioning a service organization from a field-based to a remote-support oriented model.
  • Technical degree or engineering and business administration.
  • Proven track record of leveraging a service organization for commercial growth (contract sales, instrument, consumables lead generation).
  • Native or fluent in written and verbal German and English.
  • Willingness to travel (estimated 40% with the team out in the market, plus customer visits).
  • Proficient knowledge of Excel, SAP, PowerBI, and Salesforce.
Preferred Qualifications
  • Demonstrated ability to drive a continuous improvement mindset onto the service organization.
  • Knowledge and experience in turning VOC (Voice of the Customer) within an organization in support of customer satisfaction and organizational growth.
About Leica Biosystems

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement, and additional information will be provided by your interview team.