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Total Experience Solutions Manager
vor 2 Monaten
About diva-e
divea-e is a leading Transactional Experience Partner (TXP) that creates digital experiences that drive business growth and customer engagement.
With over 20 years of experience, we deliver E-Business solutions for top clients like FC Bayern München, Carl Zeiss, EDEKA, E.ON, Lieferando, and Ravensburger.
We have a strong company culture that values respect, trust, and responsibility, and we're proud of our team's diversity and expertise.
About the Role
We're looking for a skilled Digital Experience Strategist to join our team in Stuttgart.
As a Digital Experience Strategist, you'll play a key role in shaping and optimizing our clients' digital user experience.
You'll work closely with our content, paid advertising, SEO, and experience teams to develop innovative strategies for complex client projects.
Key Responsibilities:
- Manage the product portfolio for Total Experience solutions and establish diva-e as a thought leader in this area.
- Develop and implement customer-centric go-to-market strategies for our Total Experience (TX) services.
- Act as the internal evangelist for Total Experience.
- Position Total Experience externally as a solution for effective customer engagement and optimization of digital measures.
- Represent diva-e at pitches, client meetings, and events, and position diva-e as a market leader in CX and Total Experience.
- Identify market trends and analyze customer feedback to optimize our portfolio.
- Support sales and customer success management in creating offers and presentations, working closely with clients to understand their needs and find suitable solutions.
Requirements
We're looking for a team player with:
- Several years of experience in digital products and services, including customer experience, digital growth, or full-funnel marketing.
- Experience in product management or product marketing, as well as sales or consulting with large clients.
- Lust and passion for building thought leadership in CX/TX and enthusiasm for digital trends and their potential.
- Ability to clearly explain complex topics and confidently present to large audiences in German and English.
- Strong communication and team skills, including successful stakeholder management.
- International experience is a plus.
What We Offer
We value our employees' success and well-being, offering:
- Flexible work arrangements, including remote work and flexible hours.
- A diverse range of projects, including B2B and B2C projects in various industries.
- Opportunities for professional development, including internal knowledge exchange, the diva-e Academy, and attendance at conferences and barcamps.
- A range of career perspectives, including opportunities to work in different locations, develop new skills, or take on new challenges.