Aktuelle Jobs im Zusammenhang mit Customer Service Capacity Analyst - Berlin, Berlin - Amazon CS Berlin GmbH - C25
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Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Analyst to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Customer Service Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing (GO) capacity...
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Customer Service Capacity Planner
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning for Europe Network by...
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Customer Service Capacity Planner
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning for Europe Network by...
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Customer Service Capacity Planner
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance bar and delivering exceptional customer experiences.Key ResponsibilitiesManage the Global Outsourcing capacity planning for...
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Customer Service Capacity Planner
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance bar and delivering exceptional customer experiences.Key ResponsibilitiesManage the Global Outsourcing capacity planning for...
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Customer Service Capacity Planner
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning...
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Customer Service Capacity Planner
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning...
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Customer Service Capacity Planner
vor 1 Monat
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our Amazon CS Berlin GmbH - C25 team. As a key member of our Global Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing (GO) capacity planning for Europe Network by...
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Customer Service Capacity Planner
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning...
-
Customer Service Capacity Planner
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning...
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Customer Service Capacity Planner
vor 1 Monat
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our Amazon CS Berlin GmbH - C25 team. As a key member of our Global Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing (GO) capacity planning for Europe Network by...
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Customer Service Capacity Planner
Vor 7 Tagen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon CS Berlin GmbH - C25 is seeking a highly skilled Capacity Planner to join our Global Outsourcing team. As a Capacity Planner, you will be responsible for managing the Global Outsourcing capacity planning for Europe Network by working closely with partner networks to manage long-term and short-term capacity planning processes.Key...
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Customer Service Capacity Planner
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning for Europe Network by...
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Customer Service Capacity Planner
vor 3 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning for Europe Network by...
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Customer Service Capacity Planner
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesManage the Global Outsourcing capacity planning for Europe Network by working...
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Customer Service Capacity Planner
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the efficient and reliable delivery of customer service operations.Key ResponsibilitiesManage the Global Outsourcing (GO) capacity...
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Customer Service Capacity Planner
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the efficient and reliable delivery of customer service operations.Key ResponsibilitiesManage the Global Outsourcing (GO) capacity...
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Global Customer Service Operations Analyst
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAmazon CS Berlin GmbH - C25 is an equal opportunity employer and strives to be a world-class e-commerce platform where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - we continue to grow and evolve as a leading e-commerce company.Our evolution...
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Global Customer Service Operations Analyst
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAmazon CS Berlin GmbH - C25 is an equal opportunity employer and strives to be a world-class e-commerce platform where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - we continue to grow and evolve as a leading e-commerce company.Our evolution...
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Outsourcing Capacity Planning Specialist
vor 2 Monaten
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAmazon CS Berlin GmbH - C25 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce...
Customer Service Capacity Analyst
vor 2 Monaten
Company Overview
Amazon CS Berlin GmbH - C25 is dedicated to being the most customer-focused organization on the planet, where individuals can discover and purchase virtually anything online.
Mission Statement
By providing customers with what they desire—competitive pricing, extensive selection, and convenience—Amazon continues to expand and adapt as a premier e-commerce platform.
Innovation at Core
Amazon's transformation from a simple website to a comprehensive e-commerce partner and development platform is fueled by an innovative spirit embedded in the company's culture.
Role Overview
We are seeking an outstanding analyst who is enthusiastic about enhancing performance standards, capable of collaborating with various stakeholders across different regions, and possesses the aptitude to introduce new innovations within the customer service sector.
Key Responsibilities
The successful candidate will collaborate closely with multiple business units, including Customer Service Operations, Global Outsourcing, Program Management, and CS Finance.
- Oversee the Global Outsourcing capacity planning for the European Network by partnering with the outsourcing network to manage both long-term and short-term capacity planning processes.
- Develop an optimal contact volume distribution plan for the outsourcing partner network, balancing quality, productivity, and cost considerations.
- Identify and mitigate capacity risks by effectively communicating, managing, and tracking dependencies with relevant stakeholders across various locations.
- Handle the reporting and analysis of daily, weekly, and monthly key performance indicators for the European Global Outsourcing.
- Engage in global customer service initiatives and project implementations to address evolving business requirements, including automation and standardization efforts.
- Work collaboratively with the Global Outsourcing Vendor Management team, Headcount Planning, Capacity Planning, and program teams to ensure the effective execution of capacity planning processes.
Inclusivity Commitment
We prioritize applications from severely disabled candidates with equivalent qualifications, ensuring their representation throughout the recruitment process in accordance with applicable regulations.
Team Vision
In the Capacity Planning Global Outsourcing team, our goal is to create the most adaptable and dependable customer service network that is both scalable and efficient.
Basic Qualifications
- Experience in Capacity Planning or a related discipline.
- Business or financial analysis experience.
- Proficiency in advanced Excel and big data analysis.
- Exceptional communication skills, both verbal and written, with the ability to engage effectively with business and technical teams.
- Demonstrated problem-solving capabilities, project management expertise, meticulous attention to detail, and outstanding organizational skills.
Preferred Qualifications
- Bachelor's degree in mathematics, statistics, computer science, engineering, economics, or a related field.
- Experience in operations research or business process outsourcing.
- Familiarity with supply chain planning or customer service planning tools.
- Programming skills to automate tools as needed.
- Lean-Six Sigma Black Belt certification.
- Able to navigate ambiguity and competing priorities in a fast-paced environment while achieving results.
