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vor 2 Monaten
About the Company
TGCS Rostock GmbH is a leading provider of telecommunications services, connecting millions of people with mobile freedom in the digital world. As a dynamic and innovative company, we shape the digitalization in Germany, driven by a team of around 7,400 employees who transform the industry every day.
Job Title: Customer Service Representative
Contract Type: Full-time/Part-time, fixed-term for 2 years
Remote Work: 75% home office, 4 office days per month
Key Skills: Sales, Customer Service, Customer Retention, Support
Responsibilities
- Sales: Provide telephone advice to existing customers for customer retention/recovery
- Customer Retention: Create and present attractive offers to retain existing customers
- Support: Resolve customer inquiries on products, services, tariffs, including contract renewals and new contracts
- Documentation: Capture and process customer data and orders within the DSL recovery area
Requirements
- Preferably have completed a commercial apprenticeship, but career changers are also welcome
- Enthusiastic about direct customer contact with empathy and joy in sales and customer recovery
- Strong customer orientation and service orientation to maintain composure in challenging situations
- Communicative, proficient in German (at least B2 level), and excellent written and verbal communication skills
Benefits
Modern, flexible work environment: Opportunity for office and home office work after successful onboarding
Training & Development: Intensive onboarding with experienced trainers and continuous training opportunities
Financial perks: Smartphone for business and personal use, corporate benefits, retirement benefits, and commission possibilities
Employee benefits: Recognize and reward outstanding performance with competitions, monthly meal benefits, and travel cost subsidies
Health: Stay healthy with fitness courses, nutritional advice, ergonomic improvements, and work-life balance programs
Social Responsibility: Participate in volunteering and charity events outside the company's scope
