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German Customer Support Specialist

vor 2 Monaten


Neuss, Nordrhein-Westfalen, Deutschland medisana GmbH Vollzeit

About medisana GmbH: medisana GmbH stands as a prominent player in the home health care sector. As a member of the OGAWA Group, a leading manufacturer of massage products, we have a presence in over 40 countries, offering various brands.

Our Mission: We are dedicated to developing, promoting, and distributing products across mobile health, health monitoring, wellness, body care, therapy, and healthy living, catering to health-conscious consumers globally.

Your Role: Specialist in Order Processing (all genders)
  • Collaborative Environment: Join a committed team with streamlined decision-making processes, where your insights are valued.
  • Job Security: Enjoy a permanent employment contract, emphasizing long-term collaboration.
  • Work-Life Balance: Benefit from flexible working hours to harmonize personal and professional commitments.
  • Generous Leave: Take advantage of 30 days of annual leave to recharge.
  • Remote Work Options: Utilize the home office option when needed.
  • Professional Development: Access a wide range of training opportunities, including the GoodHabitz learning program at no cost.
  • Employee Benefits: Experience HRmony, a benefit designed to enhance your work experience.
  • Health Initiatives: Participate in bike leasing to promote a healthy and eco-friendly commuting alternative.
  • Modern Work Environment: Work in beautiful offices equipped with the latest technology.
  • Structured Onboarding: Receive comprehensive training tailored to your role.
  • Dynamic Responsibilities: Engage in a challenging and responsible position within a forward-thinking industry.
  • Convenient Commute: Enjoy excellent transport links, with parking facilities available.
Your Responsibilities:
  • Prepare essential documents such as pro forma invoices, Certificate of Origin (COO), and Certificate of Conformity (COC).
  • Verify orders for pricing, stock levels, and availability.
  • Oversee order processing actions.
  • Monitor delivery dates and track orders.
  • Maintain pricing in the ERP system.
  • Manage customer master data in the ERP system, including existing and new customer entries.
  • Handle returns efficiently.
  • Review debit notes and generate credit notes.
  • Process backorders in collaboration with Financial Services.
  • Respond to customer and sales partner inquiries both via phone and in writing.
  • Collaborate on customer-specific projects.
  • Support the implementation of automated optimization processes in order processing.
Your Profile:
  • Commercial training, preferably in wholesale and foreign trade.
  • Several years of experience in national and international order processing.
  • Fluency in French and English; knowledge of German is a plus.
  • Structured and organized approach to work.
  • Ability to adapt and perform under pressure.
  • Proficient in MS Office and ERP applications.
  • Self-motivated with the ability to work independently, while also being a team player.
  • Proactive and resourceful in your work approach.
What We Offer:

At medisana, we believe that motivated and dedicated employees are key to our success. We provide a diverse role in a collegial environment, along with a competitive salary range.