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Customer Service Specialist

vor 3 Monaten


Stuttgart, Baden-Württemberg, Deutschland Mercedes-Benz Vollzeit

Position Overview:

As a vital member of our service department, you will serve as the primary contact for our workshop clientele, ensuring a seamless experience from appointment scheduling to vehicle handover.

Key Responsibilities:

  • Act as the first point of contact for customers visiting the workshop.
  • Organize and manage workshop appointments while preparing repair orders.
  • Document vehicle and service order information accurately.
  • Facilitate the return of vehicles and address inquiries regarding repair details.
  • Collaborate with the service team to maintain an efficient workflow.
  • Provide support and guidance to customers both over the phone and in person.

Qualifications:

  • Completion of technical or commercial training, ideally with experience in hospitality or customer service.
  • Strong commitment to customer satisfaction and a friendly, professional demeanor.
  • Exceptional service orientation and interpersonal skills.

This full-time position is designed for individuals seeking a long-term career in a dynamic environment. We are committed to fostering a successful partnership with our employees.

Benefits:

  • Competitive salary with additional bonuses.
  • Generous vacation allowance and flexible working arrangements.
  • Comprehensive health insurance and retirement plans.
  • Employee discounts on vehicles and other perks.
  • Access to ongoing training and development opportunities.

We look forward to welcoming dedicated professionals who share our passion for excellence in service.