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Technical Service Engineer

vor 2 Monaten


Hamburg, Hamburg, Deutschland EcoFlow Vollzeit
About EcoFlow Inc.

EcoFlow Inc. is a leading provider of innovative renewable energy solutions, specializing in portable power products, solar technology, and smart home energy solutions.

We are a dynamic and forward-thinking company, committed to powering a new world with eco-friendly energy solutions.

Job Summary

We are seeking a highly skilled Technical Service Engineer to join our team. As a Technical Service Engineer, you will be responsible for providing exceptional after-sales technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person visits, resolving product-related issues and improving customer satisfaction.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless product delivery and after-sales support.
  • Develop and maintain product knowledge, staying up-to-date with industry trends and emerging technologies.
  • Conduct product demonstrations, training sessions, and trial tests to ensure customers are fully satisfied with our products.
  • Collect and record customer feedback, product iteration suggestions, and industry trends to improve our products and services.
Requirements
  • Minimum 3 years of experience as a technical service engineer, preferably in the solar panel, power storage, or battery industry.
  • Excellent communication skills in English and German, with the ability to communicate effectively with customers and internal teams.
  • Bachelor's degree in Electrical Engineering or a related field.
  • Proficient in using MS Office, Excel, Visio, and other relevant tools.
  • Self-motivated, patient, and able to work independently with minimal supervision.
  • Fluency in additional European languages is a plus.
What We Offer
  • Competitive salary package and performance-based bonus.
  • Flexible working arrangements.
  • A positive and supportive team environment.