Technical Service Engineer

vor 2 Monaten


Hamburg, Hamburg, Deutschland Total IT Global Vollzeit
About the Role

Total IT Global is a leading provider of IT infrastructure services, offering comprehensive solutions for hardware and managed services globally. We work closely with our clients to deliver end-to-end support throughout the IT hardware lifecycle, from consulting and procurement to maintenance, support, and disposal.

Key Responsibilities
  1. Provide first- and second-level contact and problem resolution for customer issues.
  2. Collaborate with third-party vendors to resolve complex technical issues.
  3. Communicate issue status and resolution in a timely manner.
  4. Update tickets for all reported incidents.
  5. Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
  6. Support Apple devices and have basic knowledge of the Mac operating system.
  7. Install, upgrade, support, and troubleshoot printers and computer hardware.
  8. Perform general preventative maintenance tasks on computers, laptops, and printers.
  9. Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
  10. Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
  11. Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
  12. Work in a project-based environment, requiring flexibility and teamwork.
Requirements

Provide support for client Windows platforms, desktop/end-user technologies, collaboration tools, and mobile technologies, including laptops, video conferencing, network/remote access. This role works collaboratively with the Service Desk for end-user break/fix and other support functions.



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