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Customer Service Manager

vor 3 Monaten


Heidenheim an der Brenz, Baden-Württemberg, Deutschland Kreissparkasse Heidenheim Vollzeit

Become a vital part of our organization as a Customer Service Manager (m/w/d).

Your Key Responsibilities:

  • Act as the primary contact for clients at various advisory centers within the region.
  • Provide assistance to clients with inquiries related to account management and everyday banking operations.
  • Encourage clients to embrace digital banking solutions.
  • Assess advisory needs and direct clients to the appropriate advisors.
  • Coordinate appointments for our advisors both via phone and in-person, aiding them in their sales efforts.

Your Required Qualifications:

  • Completion of a commercial training program is essential. A background as a bank clerk or savings bank clerk is preferred.
  • Flexibility in working hours and location is crucial.
  • Experience in customer service is necessary.
  • Strong communication skills and a confident approach to client interactions are important.
  • Reliability and a collaborative spirit are key attributes.
  • A keen interest in digital advancements and familiarity with digital tools is beneficial.

What We Provide:

  • Compensation: Along with a permanent employment contract and a company pension scheme, you will enjoy competitive bonuses.
  • Work-Life Balance: We prioritize a healthy balance between professional and personal life, offering vacation days and bank holidays.
  • Career Development: Opportunities for personal and professional advancement are available through our training programs.
  • Independence: We promote self-directed work, creativity, and initiative, welcoming your contributions to our processes.
  • Team Collaboration: Our focus is on interdisciplinary teamwork to meet the objectives of our organization while fostering a positive work environment.
  • Additional Perks: Enjoy attractive discounts and benefits such as JobRad, EGYM Wellpass, and public transport subsidies.