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Patient Service Representative

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Leonberg, Baden-Württemberg, Deutschland Klinikverbund Südwest Vollzeit
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Patient Service Representative at Klinikverbund Südwest. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • First Point of Contact: Serve as the primary point of contact for patients and visitors, providing a warm and welcoming experience.
  • Cash Handling: Manage the main cash register using an electronic cash book system.
  • Telecommunications: Facilitate phone calls and manage patient phone lines, including answering and disconnecting calls.
  • Mail and Document Management: Process and distribute mail, as well as maintain accurate records of patient information.
  • Administrative Support: Assist with administrative tasks, including data entry and filing, to ensure seamless patient care.
  • Regulatory Compliance: Provide patients with clear explanations of various forms, such as treatment and waiver requests, ensuring they understand their rights and responsibilities.
  • Insurance and Billing: Clarify patient inquiries regarding services, billing, and insurance coverage.
  • Professional Experience: Leverage administrative and business skills to provide exceptional patient service.
  • Technical Skills: Possess strong computer and English language skills.
  • Shift Work: Be willing to participate in shift work to ensure 24/7 patient care.
  • Customer Focus: Demonstrate a friendly and customer-centric approach to patient interactions.
  • Teamwork and Stress Management: Collaborate effectively with colleagues and manage stress in a fast-paced environment.
  • Immunization and Health Requirements: Meet the necessary immunization and health requirements as per the Infection Protection Act.
  • Employment Terms: Enjoy a permanent employment contract with a competitive salary range of €28,000 to €30,000 per year, plus additional benefits such as public transportation reimbursement.
  • Work Environment: Thrive in an engaging and dynamic work environment with opportunities for growth and development.
  • Employee Benefits: Enjoy a range of employee benefits, including discounted meals and sports facilities, as well as free parking.