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Hotel Operations Manager

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland Premiere Inn Vollzeit
About the Role

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at Premier Inn. As a key member of our management team, you will be responsible for leading our Front of House team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Team Leadership: Lead and motivate a high-performing team to deliver excellent customer service and achieve business objectives.
  • Operational Management: Oversee the day-to-day operations of the hotel, including front desk, concierge, and housekeeping services.
  • Customer Experience: Ensure that all customers receive a warm and welcoming experience, and that their needs are met and exceeded.
  • Financial Management: Manage the hotel's finances, including budgeting, forecasting, and cost control.
  • Strategic Planning: Contribute to the development of business strategies and plans to drive growth and improve customer satisfaction.
Requirements
  • Experience: Proven experience in hotel operations management, with a strong track record of delivering excellent customer service and driving business growth.
  • Leadership: Excellent leadership and team management skills, with the ability to motivate and inspire a high-performing team.
  • Communication: Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
  • Problem-Solving: Ability to analyze problems and develop effective solutions, with a focus on customer satisfaction and business growth.
  • Adaptability: Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing circumstances.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a bonus scheme and opportunities for career development.
  • Professional Development: Ongoing training and development opportunities, including coaching, mentoring, and leadership programs.
  • Collaborative Culture: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, promotions, and employee recognition programs.