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Customer Experience Specialist

vor 2 Monaten


Ettlingen, Baden-Württemberg, Deutschland Bruker Vollzeit
About the Role

Bruker is seeking a highly skilled Customer Experience and Quoting Specialist to join our team in Ettlingen. As the face of our company, you will be responsible for ensuring exceptional customer experience from initial inquiry to order entry and cash communication.

Key Responsibilities
  • Provide internal Sales & Service Support
  • Receive, track, and prequalify all incoming inquiries from internal and external customers
  • Create quotations for systems, accessories, spare parts, consumables, service agreements, relocations, repairs, and billable services
  • Work closely with technical experts to ensure feasibility of quotes
  • Document Support: collect, file, and submit external or internal documents required by customers and/or auditors
  • Support with tenders and cash collection process: communication with banks, invoice distribution, and returns of defective material
Secondary Responsibilities
  • Monitor and prequalify incoming inquiries
  • Collect and document data: contact details, system details, and topic
  • Assign inquiries to relevant parties: Sales, Service, or others
  • Support end-to-end communication and provide recommendations for accommodation and travel directions
Requirements
  • High school diploma or equivalent required
  • Significant experience in Business administration
  • At least 3 years hands-on experience on SAP ERP
  • At least 6 months of experience in public tenders
  • Excellent written and oral communication skills in German (Fluent) and English (B2)
  • Additional European language appreciated
  • No visa disqualification from US or EU
Soft Skills
  • Team player
  • Communication skills
  • Organizational skills
  • Able to quickly adapt to new situations
  • Able to work autonomously
  • Proactive
  • Time and stress management
  • Solution-oriented work
  • Sense of responsibility
  • Resilience
About Bruker

Bruker is a leading analytical instrumentation company committed to meeting customer needs and developing state-of-the-art technologies and innovative solutions for today's analytical questions.