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Technical Support Specialist
vor 3 Monaten
Reference Number: INFRA 183
Position Overview- Diagnosing and Resolving Issues: Identify, troubleshoot, and document technical issues faced by end-users related to desktop support, printers, mobile devices, and network connectivity.
- Infrastructure Management: Provide administrative support for the IT infrastructure and deliver on-site assistance as per a scheduled agreement.
- Software Troubleshooting: Address software-related problems, perform system reimaging, and manage backup and restoration of settings along with associated system administration tasks.
- Support Request Management: Categorize and prioritize support and service requests from end-users effectively.
- Inventory Management: Conduct regular inventory assessments.
- Training and Guidance: Educate and guide staff on the effective use of hardware and software.
- System Upgrades: Execute upgrades on workstations and printers as necessary.
- Collaboration with Procurement: Work alongside the procurement team to acquire necessary hardware and software.
- Educational Background: Bachelor’s degree in Computer Science or a related field is preferred.
- Willingness to Work in Shifts: Availability for shift work and on-call duties is essential.
- Accountability: A strong sense of responsibility is required.
- Independent Problem-Solving: Must demonstrate a self-directed, solution-oriented, and goal-focused work ethic.
- Service Orientation: High levels of service and customer orientation along with excellent communication skills are necessary.
- Language Proficiency: Proficient in both German and English, with strong verbal and written communication skills.
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We are committed to promoting equality among all employees, regardless of cultural and social background, gender, disability, age, religion, beliefs, or sexual identity. We prioritize applicants with disabilities who meet the qualifications.
About HCLTechHCLTech is a global technology firm with a workforce exceeding thousands across 60 countries. With a diverse portfolio of technology services and products, it delivers industry-leading solutions in Digital, Engineering, Cloud, and AI. The company collaborates with clients across various sectors, including financial services, manufacturing, life sciences, healthcare, technology and services, telecommunications and media, retail and consumer goods, as well as public services.
As a company, HCLTech is dedicated to advancing sustainability. It develops technology-driven sustainable solutions in partnership with its clients and stakeholders. HCLTech consistently integrates sustainability considerations into its business practices, ensuring that it creates progress that is responsible, inclusive, and beneficial for all stakeholders in the long term. The company is committed to achieving net-zero emissions by 2040.
HCLTech recognizes its significant role in the development of societies worldwide. Therefore, it will continue to engage and take decisive actions that benefit the work and living environment. Through the HCL Foundation, the CSR arm of HCLTech, the company has invested over $130 million in the social development of communities across India in areas such as education, health, water, sanitation and hygiene, skill development, livelihoods, environment, and disaster relief.
The backbone of HCLTech is its employees. The global team brings together diverse generations and backgrounds under one roof, representing 154 nationalities. With a spirit of teamwork and commitment, it drives proactive value creation and problem-solving.
