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Quality Assurance Manager

vor 3 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland DEW21 Vollzeit
Quality Assurance Manager at DEW21Overview:

As a pivotal member of our team, the Quality Assurance Manager will play a crucial role in ensuring excellence in our service delivery and customer interactions.

Key Responsibilities:
  • Deliver expert guidance, sales support, and customer engagement for both Commodity and Non-Commodity offerings.
  • Serve as the primary contact for Non-Commodity solutions, including Renewable Energy, Electric Mobility, and Thermal Solutions.
  • Actively participate in the sales cycle while upholding high service standards.
  • Oversee service providers to guarantee exceptional customer service experiences.
  • Assist in the growth and development of service centers.
  • Lead projects and formulate strategies aimed at enhancing Customer Experience.
  • Gather, document, and evaluate pertinent customer data to optimize sales efforts.
Candidate Profile:
  • Possess a degree in Business Administration or a related discipline.
  • Demonstrated experience in sales, customer relations, process/system integrity, and project oversight.
  • Familiarity with quality management and customer service technology systems.
  • Capable of articulating complex concepts in a clear and understandable manner.
  • Exhibit flexibility, dependability, and maintain a positive demeanor under pressure.
  • Strong communication skills and assertiveness are essential.
  • Willingness to embrace new challenges and a digital approach to work.