Customer Service Representative
Vor 3 Tagen
Axactor Germany GmbH is a leading European company specializing in the recovery and acquisition of distressed debt. With a strong presence in Norway, Spain, Sweden, Italy, Finland, and Germany, we employ over 1,200 professionals who share our commitment to fair and transparent debt collection practices.
Job Title: Call Center AgentWe are seeking a highly skilled and motivated Call Center Agent to join our team in Heidelberg. As a key member of our customer service team, you will be responsible for communicating with customers and resolving disputes in a professional and courteous manner.
Key Responsibilities:- Establish and maintain positive relationships with customers through effective communication and conflict resolution skills.
- Utilize negotiation and persuasion techniques to resolve disputes and achieve mutually beneficial outcomes.
- Document all interactions and agreements in our proprietary debt collection system.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with internal stakeholders to ensure seamless communication and efficient resolution of customer issues.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues.
- Strong negotiation and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
- Proficiency in German, with the ability to communicate fluently and accurately.
- Previous experience in customer service, debt collection, or a related field is highly desirable.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
- A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings program.
- Opportunities for professional growth and development, with a focus on employee training and education.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
- A comprehensive onboarding program, with a dedicated mentor to ensure a smooth transition into the role.
- A range of employee benefits, including a company-sponsored pension plan and access to exclusive discounts and perks.
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