IT Operations and Process Automation Specialist

Vor 3 Tagen

Dresden, Sachsen, Deutschland Wandelbots GmbH Vollzeit
About the Role

We are seeking a highly skilled IT Operations and Process Automation Specialist to join our team at Wandelbots GmbH. As a key member of our IT department, you will be responsible for the management and support of our IT infrastructure, client hardware, and software.

Key Responsibilities
  • Provision, manage, and optimize our internal IT systems landscape to ensure smooth operational processes.
  • Provide exceptional support to our users through our IT-Service Desk, ensuring they have everything they need to perform their best work.
  • Design, implement, change, and manage automations to streamline work processes using SaaS automation services.
  • Bring a customer-first mindset and aim to improve the user experience of our IT services.
  • Work with a variety of cloud-based tools and services to set up solutions that are cost-effective, flexible, and deliver value.
  • Communicate complex technological topics in a clear and concise manner to non-technical stakeholders.
  • Support projects with IT deliverables and contribute to the company's mission to democratize robotics.
Requirements
  • Several years of experience in IT Operations and Support.
  • Proven track record of supporting and operating a company IT infrastructure using a broad range of major cloud software.
  • Successful experience in automating business processes using Web technology and services like Zapier, Make, Power Automate, and others.
  • Familiarity with the IT-Service lifecycle and tools supporting it, such as Jira, IT-Asset Management Database, and Intune.
  • Excellent work prioritization skills and ability to handle ambiguity.
  • Strong communication and documentation skills.
  • Fluency in English and German, both written and spoken.
  • Ability to work from our Dresden office 2-3 days a week.
Nice to Have
  • Scripting/coding experience (e.g., PowerShell, JavaScript).
  • Good understanding of enterprise IT infrastructure and networking concepts.
  • Experience with DevOps approaches when managing an Azure environment.
About Us

We are a deep tech company that develops an easy-to-use software platform for programming robots. Our mission is to empower everyone to work with industrial robots and beyond. We value autonomy, high fives, and creativity, and we believe that robots love people, so we just do love them back.

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