Customer Success Manager, Publishers
vor 2 Wochen
We are seeking a highly skilled Customer Success Manager to join our Smaato Supply team. As a key member of our team, you will be responsible for managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts.
Key Responsibilities- Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform
- Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher
- Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue
- Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform
- Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup
- Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery
- Collaborate with internal stakeholders to resolve client issues and close support tickets promptly
- 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply side
- Proven track record of managing and growing long-tail accounts
- Experience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)
- Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams
- Ability to analyze data and derive actionable insights
- Self-motivated, proactive, and able to work independently as well as part of a team
- Proficient with a CRM tool, Excel, and PowerPoint
- Full business proficiency in English is a must, additional European language is beneficial
- Bachelor's Degree
Verve Group is a leading provider of privacy-first omnichannel ad platforms and gaming solutions. We are committed to delivering innovative and effective solutions to our clients, and we are seeking a talented Customer Success Manager to join our team.
As a member of our team, you will have the opportunity to work with a diverse range of clients and to develop your skills and expertise in the field of Adtech. We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and succeed in their careers.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.
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