Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Dortmund, Nordrhein-Westfalen - Axiom Technologies
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Technical Support Specialist
vor 2 Monaten
Position: IT Desktop Support Officer
Key Responsibilities:
- Diagnosing and resolving issues related to computer operating systems and peripheral devices.
- Providing support for various PC operating systems, including Windows 7, 8, and 10.
- Executing hardware and software installations, with a focus on deployment tools such as SCCM.
- Understanding Standard Operating Environment (SOE) and group policies.
- Offering printer support and troubleshooting assistance.
- Demonstrating proficiency in installation and troubleshooting of Microsoft Office applications.
- Delivering exceptional customer service and fostering strong interpersonal relationships.
- Gaining hands-on experience with a diverse range of technologies and services.
- Exhibiting advanced technical skills, particularly in troubleshooting across Windows, Apple, and virtual operating systems.
- Managing time and resources effectively to meet expectations in high-pressure situations while maintaining professionalism.
Desired Personal Attributes:
- Native German speaker.
- Comprehensive computer knowledge for end users.
- Solid understanding of infrastructure support.
- Strong analytical and problem-solving capabilities.
- Highly organized and detail-oriented.
- Commitment to excellent customer service and effective communication skills, both verbal and written.
- Passionate about delivering quality outcomes in all tasks.
- Able to work independently as well as collaboratively in a team environment.
- Self-motivated with a drive to innovate and think creatively.
- Preference for straightforward, elegant, and effective solutions.
- Capable of handling and maintaining confidential information.
Technical Knowledge:
- Familiarity with Windows operating systems (e.g., XP, Vista, Windows 7, 10).
- Proficient in Microsoft Office applications.
- Knowledge of PC and laptop hardware.
- Experience with PC and laptop peripheral devices, including printers.
- Understanding of mobile devices.
Basic Knowledge Required:
- Active Directory.
- Exchange.
- Apple operating systems.
- SCCM.
Qualifications:
- Possession of at least one of the following certifications: PC/laptop OEM maintenance certification, CompTIA A+ certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) certification.
Experience:
- A minimum of 2 years in a relevant role.
- Open to beginner students and IT students with a background in IT.
- Willingness to travel as necessary.
- Freelancers are encouraged to apply.
About Axiom Technologies:
Axiom Technologies is a global IT services partner dedicated to supporting medium to large enterprises. For more information about our services, please visit our website.
