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Automotive Service Advisor

vor 2 Monaten

Berlin, Berlin, Deutschland Autohaus Ristow GmbH Vollzeit

We are a family-owned business, Autohaus Ristow GmbH, established in 1989, operating in Berlin-Tegel (Reinickendorf). For over 34 years, the name 'Ristow' has stood for trust, responsibility, and quality in the automotive industry. We guarantee our customers expert advice and top-notch service at convenient hours. Our comprehensive range of services includes mobility and Ford solutions.

We are seeking a skilled Automotive Service Advisor to join our team at our Berlin-Tegel location, working in full-time or part-time capacity.

Your key responsibilities will include:

  • As an Automotive Service Advisor, you will serve as the liaison between customers, service, and our company.
  • You will communicate repair recommendations to customers and convince them of our services.
  • You will accompany the entire repair process, acting as a personal point of contact and advisor for our customers.
  • You will efficiently handle warranty and goodwill cases, promoting the sale of replacement parts and accessories.

To be successful in this role, you will:

  • Hold a completed vocational training as a Motor Vehicle Mechanic (m/w/d), Mechatronics Technician (m/w/d), or Bodywork Technician (m/w/d), or be a certified Automotive Service Advisor (m/w/d) or Master (m/w/d) of the Automotive Trade.
  • Have initial experience as an Automotive Service Advisor.
  • Excel in handling demanding customers with confidence.
  • Exhibit strong customer and service orientation.
  • Be motivated, customer-focused, and a team player.
  • Demonstrate argumentation and diagnostic skills.
  • Value good manners, a neat appearance, and professional demeanor.
  • Hold a valid Class B driver's license.

We offer:

  • Competitive salary plus bonus.
  • Employee discounts.
  • Company pension plan.
  • Flexible working hours.
  • A permanent employment contract.
  • A work environment where you can develop your skills, grow, and thrive.
  • A diverse range of tasks and a friendly, supportive team.
  • Ongoing training and development opportunities in line with Ford standards.
  • State-of-the-art specialized tools.
  • Employee events.

Your skills go beyond mechanical knowledge – they're the key to delivering exceptional customer service. Send us your application today