IT Support Team Lead

vor 3 Wochen

Hamburg, Hamburg, Deutschland InterQuest Group Vollzeit
Help Desk Team Lead

We are seeking an experienced Help Desk Team Lead to join our end customer based in Hamburg and lead their internal IT Support team.

Key Responsibilities:
  • Provide general IT service and user support at all levels, both face-to-face and through various communication channels
  • Log support requests and incidents, documenting and tracking reported issues to ensure strict SLAs are met
  • Oversee the resolution of problems received by the IT Service Desk, escalating when necessary
  • Troubleshoot problems, using diagnostic tools and escalating issues as needed
  • Liaise with regional offices and third-party suppliers, collaborating to resolve user support issues
Requirements:
  • Minimum of 10 years' experience in IT support in a corporate environment
  • Business level proficiency in German and English
  • Troubleshooting in a corporate computing environment
  • Investigation and diagnostic skills
  • Experience with Microsoft Windows 10
  • Proficiency in the Microsoft Office 365 suite of applications and Teams
  • Familiarity with iPhone/iPad technology and mobile apps
  • General user administration tasks
  • Data/voice cabling and patching skills
  • Experience with Intune, Autopilot and MS Teams

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