IT Support Specialist

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland Primemissions Vollzeit

Prime Missions GmbH is a leading IT company with a strong presence in Europe. We specialize in delivering high-quality IT services to our clients.

The Role

We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, resolving hardware, software, and network issues in a timely manner.

Key Responsibilities

  • Provide technical support to end-users via phone, email, or in-person.
  • Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
  • Document and track all incidents, requests, and resolutions in our ticketing system.
  • Collaborate with our IT team to identify and implement improvements to our support process.
  • Conduct user training sessions to ensure employees are proficient in using our systems and applications.

Requirements

  • Technical certifications or coursework in IT are preferred.
  • Proven experience in a technical support role or a similar position.
  • Strong knowledge of Microsoft Windows operating systems and the Office Suite.
  • Familiarity with basic networking concepts.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to communicate effectively with both technical and non-technical users.
  • Strong attention to detail and the ability to prioritize tasks effectively.

What We Offer

  • Excellent career development opportunities.
  • Work within a company with a solid track record of success.

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