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ITIL Process Manager
vor 3 Monaten
We are seeking an experienced ITIL Process Manager to join our team at Salzgitter Digital Solutions GmbH. As a key member of our IT Service Management team, you will be responsible for ensuring the smooth operation of our IT services and processes.
Key Responsibilities- Develop and implement ITIL processes to improve service quality and efficiency
- Collaborate with cross-functional teams to identify and resolve service issues
- Monitor and report on service quality metrics and key performance indicators (KPIs)
- Provide guidance and support to team members on ITIL processes and best practices
- Stay up-to-date with industry trends and developments in IT service management
- Proven experience in IT service management, preferably with ITIL certification
- Strong understanding of ITIL processes and best practices
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Fluent German language skills, English language skills are a plus
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible working hours and remote work options