Night Operations Manager
Vor 4 Tagen
We are seeking a highly skilled and experienced Night Operations Manager to join our team at COREcruitment Ltd. As a Night Operations Manager, you will be responsible for overseeing hotel operations during the night shift, ensuring the safety, security, and comfort of all guests, while maintaining high standards of service.
Key Responsibilities:- Guest Relations & Services:
- Act as the primary point of contact for guests during the night shift.
- Address guest concerns, complaints, or special requests promptly and efficiently.
- Ensure that all guests receive a personalized, high-quality service experience.
- Oversee night check-ins, check-outs, and reservations, ensuring accuracy and smooth processing.
- Operations Management:
- Supervise and support the night team, including front desk staff, housekeeping, and security.
- Monitor the lobby, hotel grounds, and public areas to ensure cleanliness, safety, and luxury standards are maintained.
- Coordinate with housekeeping and maintenance for any night service requests or urgent issues.
- Prepare nightly reports, including occupancy, rates, and any incidents for the day team's reference.
- Security & Safety:
- Ensure the safety of guests and staff by overseeing security protocols, including regular patrols and surveillance.
- Respond to emergencies, handle guest issues, and communicate with law enforcement or medical services as required.
- Conduct safety checks and ensure that the hotel is secure after hours.
- Financial Responsibilities:
- Oversee nightly financial operations, including closing the day's transactions and balancing cash drawers.
- Manage night audits, including reviewing financial data, reconciling accounts, and preparing detailed audit reports.
- Handle billing and payment issues, ensuring accuracy in all guest accounts.
- Leadership & Staff Management:
- Provide direction and support to night staff, ensuring team members deliver exceptional service.
- Manage staffing levels and assignments to ensure adequate coverage during the shift.
- Handle any disciplinary or performance issues with night staff and report them to the day management team.
- Communication & Reporting:
- Ensure effective communication between day and night teams by preparing and sharing detailed handover reports.
- Communicate with other department heads to ensure all guest requests or operational issues are addressed in a timely manner.
- Report any maintenance, operational, or safety concerns that arise during the night shift.
Requirements:
- Experience:
- 3-5 years in a managerial or supervisory role in a luxury hotel environment, preferably in front office or guest services.
- Education:
- A degree in hospitality management or a related field is preferred.
- Skills:
- Exceptional leadership and decision-making abilities.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Excellent communication skills, both verbal and written.
- Knowledge of hotel operations, including front desk procedures, housekeeping, security, and night audits.
- Familiarity with hotel property management systems (PMS) and financial reporting.
- Availability:
- Willingness to work overnight shifts, weekends, and holidays.
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Night Operations Manager
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