German Customer Support Specialist
vor 2 Wochen
About the Role
In this exciting position as a German Customer Support Specialist at HubSpot, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Apply business acumen to customer situations to proactively identify challenges and opportunities, leveraging your analytical skills to drive resolution and growth.
- Utilize phone, live chat, and web tickets to partner with customers, adapting to fluctuations in incoming inquiries and providing timely resolutions.
- Remove technical barriers for customers, helping them navigate HubSpot's tools and resources to achieve their goals.
- Independently utilize support resources and tools, making sense of new and technical information to provide effective solutions.
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries, minimizing escalations and resolution time.
- Identify and diagnose software issues to fix and improve the product experience for customers.
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better.
- Collaborate with HubSpot teams to more deeply engage customers with our platform, improving the overall customer experience.
- Be a role model and trusted advisor on the team, showcasing a customer-first mindset and taking ownership of complex and sensitive issues.
We're Looking for
- Fluent German and English speakers who can communicate effectively with customers.
- Self-motivated, curious, and growth-oriented individuals who are eager to learn and take on new challenges.
- Customer-centric professionals who demonstrate a strong customer-first mentality and enjoy helping others add long-term value.
- Dynamic and collaborative team players who thrive in ambiguity and are comfortable with change.
- Individuals who seek regular feedback and coaching to help them learn and grow in their role.
- Technical problem-solvers who can understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries.
- Professionals who enjoy building technical skills and acquiring in-depth knowledge about our product and related technical concepts.
- Team members who embody our HEART values and contribute to our company culture.
About HubSpot
HubSpot is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work.
At HubSpot, we're committed to creating a workplace that's inclusive, diverse, and equitable. We believe that our differences are what make us stronger and more innovative, and we're dedicated to creating a culture that reflects this.
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