Global IT Operations Manager

vor 4 Wochen

Hamburg, Hamburg, Deutschland EVIDENT Europe GmbH Vollzeit
About the Role

We are seeking a highly skilled Global IT Provider Manager to join our team at Evident Europe GmbH. As a key member of our IT organization, you will play a pivotal role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.

Key Responsibilities
  • Oversee the transition and integration of outsourced operations, ensuring minimal disruption to business processes and maintaining high quality standards.
  • Develop and implement IT sourcing strategies that align with Evident's goals and objectives, ensuring cost-effectiveness and efficiency in operations.
  • Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
  • Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
  • Measure, track, report, and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
  • Ensure accuracy of billing against contracted services delivered; evaluating service level agreements, service credits, earn backs, and other 'service to price' mechanisms.
  • Coordinate with internal departments, such as legal, HR, and finance, to ensure that outsourcing arrangements comply with regulatory requirements and company policies.
  • Negotiate any new contracts with outsourcing partners, including defining scope, setting performance metrics, establishing timelines, and agreeing on financial terms.
  • Identify, evaluate, and select outsourcing partners based on their capabilities, performance history, and alignment with the company's standards and requirements.
  • Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.
Requirements
  • 10+ years demonstrated experience in managing external outsourcing partnerships, specifically top-tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security.
  • Experience in Vendor Management – specifically working with a top-tier offshore IT provider.
  • 10+ years experience working in, or alongside, a global IT organization.
  • Cross-cultural communications – ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers.
  • Risk Management – development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered.
  • Strong negotiation, management, influencing, and decision-making skills.
  • The ability to work and communicate effectively with every level of the organization.
  • Excellent analytical, problem-solving, and organizational skills.
  • Outstanding written and verbal communication and presentation skills.
  • Strong experience in Project Management methodologies, certification a plus.
  • Complex contract and billing management experience.
  • Cross-functional leadership.
  • Bachelor's degree in business, finance, IT, or a related field.
What We Offer
  • Flexible working hours, 50% remote work possible.
  • 30 days of holiday per year.
  • 13.5 salaries a year.
  • Modern office and inspiring working environment.
  • Subsidized meals in the neighborhood of our office (Stadtküche).
  • Public transport ticket (100% subsidized) or free parking space.
  • Bike leasing.
  • Subsidy fitness first gym.
  • Employee Assistance Program to support your health, mental, and emotional well-being.
  • Comprehensive company pension scheme.
  • Joint company events and activities.

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

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