Front Desk Associate
vor 1 Woche
About the Role
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Motel One Cologne-Waidmarkt. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities
- Manage guest arrivals and departures, including check-in and check-out procedures
- Process and verify guest reservations, cancellations, and modifications
- Handle guest inquiries and resolve issues in a professional and courteous manner
- Process payments and handle cash handling duties
- Perform administrative tasks, such as data entry and filing
- Collaborate with other departments to ensure seamless guest experience
Requirements
- High school diploma or equivalent required; hotel or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of hotel software
- Fluency in German and English
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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