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Product Manager Customer Experience
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Total Experience Solutions Manager
vor 2 Monaten
About diva-e
divea-e is a leading Transactional Experience Partner (TXP) that creates digital experiences that drive business growth and customer engagement.
With over 20 years of experience, we deliver E-Business solutions for top clients like FC Bayern München, Carl Zeiss, EDEKA, E.ON, Lieferando, and Ravensburger.
We have a strong company culture that values respect, trust, and responsibility, and we're proud of our team's diversity and expertise.
About the Role
We're looking for a Total Experience Solutions Manager to join our team in Leipzig, Germany.
As a Total Experience Solutions Manager, you'll play a key role in shaping and optimizing our customers' digital experiences.
You'll work closely with our content, paid advertising, SEO, and experience teams to develop innovative strategies for complex customer projects.
You'll be responsible for:
- Managing our Total Experience solutions portfolio and establishing our thought leadership in this area.
- Developing and implementing customer-centric go-to-market strategies for our Total Experience (TX) services.
- Being the internal evangelist for Total Experience.
- Positioning Total Experience as a solution for effective customer engagement and experience optimization.
- Representing diva-e at pitches, customer meetings, and events.
- Identifying market trends and analyzing customer feedback to optimize our portfolio.
- Supporting sales and customer success management in creating offers and presentations.
Requirements
We're looking for a team player with:
- Several years of experience in digital products and services, customer experience, digital growth, or full-funnel marketing.
- Experience in product management or product marketing, sales, or consulting with large clients.
- Lust and passion for building thought leadership in CX/TX and staying up-to-date with digital trends.
- Ability to communicate complex topics clearly and present confidently in German and English.
- Strong communication and team skills, including stakeholder management.
- International experience is a plus.
What We Offer
We offer a dynamic work environment, flexible working hours, and a range of benefits, including:
- Flexible working locations: work from home or our offices.
- Diverse projects: work on B2B and B2C projects in various industries.
- Continuous learning opportunities: attend conferences, workshops, and training sessions.
- Career development: grow with us and take on new challenges.
Bewerbungsprozess
We're looking for someone who is passionate about teamwork, innovation, and customer experience.
If you're excited about this opportunity, please submit your application, including your design portfolio.
We'll review your application and get in touch with you soon.
