Reservations Sales Agent for International Luxury Hospitality Brands

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland Sabre Vollzeit

About Sabre

Sabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that take on the biggest opportunities and solve the most complex challenges in travel.

As a key player in the travel industry, we shape the future by offering cutting-edge advancements that pave the way for a more connected and seamless ecosystem. We power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Our Mission

We connect people with moments that matter. Our goal is to provide exceptional customer experiences that drive loyalty and revenue growth for our member hotels.

Key Responsibilities

  • Establish and maintain relationships with key customers (travel agents and direct consumers) to achieve our core purpose and maintain performance standards.
  • Consistently achieve exceptional performance ratings on call and email observations.
  • Consistently achieve established call and email standards.
  • Achieve set revenue targets for the department.

Responsibilities

  • Answer inbound calls from various customers and provide information to secure hotel reservations. Assist with service requests that drive incremental revenue to our member hotels and build customer loyalty.
  • Process reservation requests and service inquiries received via email.
  • Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
  • Produce error-free work that minimizes payouts.
  • Able to diffuse customer complaints.
  • Maintain a sound understanding and adhere to all Sabre policies and procedures.
  • Attend Hotel of the Week Presentations.
  • Actively participate in team meetings.

Requirements & Experiences

  • Must speak and write in Italian, French, and English.
  • High school education.
  • Telephone/call center experience and some customer service experience a plus.
  • Hospitality, travel, luxury, international experience preferred.
  • Familiar with using a PC, Word, Excel, and Outlook.

Skills & Abilities

  • Professional and polished presence.
  • Ability to influence and build trust.
  • Able to work any shift. Monday to Friday, 9:00 to 18:00. Saturday and Sunday off.
  • Strong problem-solving skills if needed.
  • Strong communication skills both written and oral.
  • Grammar and spelling used in a professional manner and culturally acceptable to the end consumer.

What We Offer

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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