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Operations Coordinator, Munich

vor 3 Monaten


Munich, Bayern, Deutschland Lime Vollzeit
Company Overview

Lime is the leading provider of shared electric vehicles globally, committed to fostering a future where transportation is accessible, sustainable, and environmentally friendly. Our innovative electric bikes and scooters have facilitated over 400 million rides across more than 250 cities worldwide, significantly reducing reliance on traditional car travel.

Position Overview

We are seeking a detail-oriented and proactive individual to become a vital part of our Munich Operations team as an Operations Associate. In this role, you will play a crucial part in optimizing our fleet management, overseeing team coordination in both warehouse and field settings, and addressing the unique needs of our riders in the local area. Your contributions will be essential in managing the operational processes from vehicle arrival at the warehouse to the conclusion of customer rides.

Key Responsibilities
  • Recruit, train, and mentor Mechanics and Fleet Support personnel responsible for the deployment and retrieval of our electric vehicles.
  • Create a safe, compliant, and efficient warehouse environment to ensure a fully operational fleet in Munich.
  • Establish new procedures and best practices to enhance operational efficiency within the warehouse.
  • Collaborate with cross-functional teams on projects aimed at identifying growth opportunities in your designated regions.
  • Define and track key performance indicators (KPIs) to assess profitability, revenue, and operational success in your markets.
  • Assist in managing customer complaints and investigate incidents effectively.
  • Work alongside local Government Relations representatives to address legal, regulatory, and safety matters.
  • Foster positive relationships with customers, regulatory bodies, employees, and Lime management.
  • Engage with Engineering and Product teams to drive local initiatives that promote revenue growth.
Candidate Profile
  • 1-3 years of relevant professional experience, with a preference for at least 1 year in an Operations role.
  • Experience in team leadership is advantageous.
  • Strong familiarity with the Munich region and the ability to foresee operational needs and challenges.
  • A determined and entrepreneurial mindset, capable of thriving in dynamic environments.
  • High energy and sound judgment, with a focus on data-driven decision-making.
  • Proficient in both verbal and written English and German.
  • Experience with Excel and Google Sheets; knowledge of Tableau and SQL is a plus.
  • Exceptional communication and stakeholder management skills.
Why Choose Lime?

At Lime, you will be part of a diverse and talented community dedicated to making a significant impact in the mobility sector. We offer competitive compensation, comprehensive health and wellness benefits, flexible vacation policies, and opportunities for professional development. Our culture promotes inclusivity and recognizes outstanding contributions through meaningful rewards and career advancement.

We are committed to building a diverse team and welcome applicants from all backgrounds, abilities, and experiences.