Operations Manager
vor 4 Wochen
We are seeking an experienced Operations Manager to join our team in Dortmund/Ruhr area. As a key member of our operations team, you will be responsible for managing our market operations, ensuring seamless execution of our market strategy, and driving operational excellence.
Key Responsibilities- Own and manage your market, ensuring it hits operating metrics and consistently meets or exceeds defined KPIs.
- Manage warehouse operations, ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams.
- Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams, and engaging in strategic discussions with key external stakeholders.
- Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles, including workforce planning, request for proposal (RFP) prep, and competitor monitoring.
- Attract and develop top-tier operational talent for your region, including planning, hiring, onboarding, and training new team members within a warehouse environment, while managing employee scheduling and task deliverables.
- Represent Lime in partnership with our Government Relations team, meeting with local officials, business owners, and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders.
- Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority.
- Create a positive, inclusive, and safe workplace where people genuinely want to work.
- Bilingual German/English.
- 4+ years of work experience in operations, consulting, engineering, or similar fields.
- Demonstrated background in driving and executing operational excellence.
- Knowledge of how a P&L functions.
- Ability to understand metrics and KPIs and the levers to pull to drive results.
- Knowledge of the location you support.
- Comfortability working in a warehouse setting.
- 1+ years of people management experience, attracting, developing, and motivating warehouse staff.
- Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced, ambiguous environment.
- Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
- Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus.
- Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross-functionally.
- Excellent communicator with the ability to present to senior-level stakeholders utilizing data that effectively communicates short and long strategic operations solutions.
- Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need.
- Detail-oriented with a focus on process improvement, self-motivated, and energetic, with the drive and ability to learn new skills and grow with the role.
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
- Competitive salaries, performance-based annual bonus, and pre-IPO equity.
- Health and wellness offerings for all team members starting day one, including access to top-tier fitness and mindfulness apps.
- Flexible vacation policies with ample paid holidays tailored to country of residence.
- Fully-paid leave following the birth or adoption of a child and financial, medical, and educational support for Limers pursuing parenthood.
- Support for retirement and financial goals with unlimited access to financial advisors.
- Unlimited, complimentary use of our vehicles in hundreds of cities around the world.
- Professional growth opportunities through quarterly learning days and top-tier tools.
- Opportunities to connect across teams and locations to network, socialize, and volunteer.
- Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions.
- Consistent recognition of great work through meaningful rewards and career advancements.
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