Receptionist - Guest Experience Specialist

vor 1 Woche


Stuttgart, Baden-Württemberg, Deutschland Radisson Hotel Group Vollzeit

About Us

The Radisson Hotel Group is a leading hospitality company with a global presence, operating nine distinct hotel brands and over 1,600 hotels across 120 countries.

Our Culture

We live by our 'Yes I Can' service mentality, which drives us to deliver exceptional experiences for our guests and colleagues alike. Our 'Every Moment Matters' brand promise is at the heart of everything we do, and we're passionate about making a positive impact on our communities.

The Role

We're seeking a highly skilled and customer-focused Front Office Agent/Receptionist to join our team at the Radisson Blu Hotel Porsche Design Tower, Stuttgart. As a key member of our Front Office team, you'll be responsible for delivering exceptional guest experiences from check-in to check-out and beyond.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Work collaboratively with the Front Office team to ensure seamless guest experiences, from check-in to check-out and beyond.
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Manage guest requests and complaints, escalating issues to senior colleagues as needed.
  • Contribute to the overall success of the Front Office team, supporting colleagues and sharing knowledge and expertise to drive excellence.

Requirements

  • Previous experience in a Front Office role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proficiency in German and English languages, with the ability to communicate effectively in both languages.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Strong problem-solving skills, with the ability to think critically and resolve issues promptly and professionally.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development within the Radisson Hotel Group.
  • Collaborative and dynamic work environment, with a focus on teamwork and mutual support.
  • Access to training and development programs, including the Radisson Academy.
  • Discounts on hotel stays and other Radisson Hotel Group benefits.

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