Client Relationship Manager

vor 1 Monat


Berlin, Berlin, Deutschland IVU Traffic Technologies Vollzeit

Position Overview: Customer Manager / Project Manager (m/f/d)

As a vital member of our team, you will be responsible for enhancing the experience of our clients in the transportation sector. Your role will involve:

  • Supporting Global Clients: Assist transportation firms around the globe in utilizing our advanced planning systems for public transit and address intricate challenges.
  • Building Strong Relationships: Take charge of client accounts, ensuring the cultivation and growth of enduring partnerships.
  • Proactive Problem Solving: Anticipate client needs, present effective solutions, and embrace accountability.

Key Responsibilities:

  • Collaborate with clients in the transportation domain on software updates and enhancements, serving as the primary contact.
  • Guide clients through the entire process from proposal development to the deployment of our cloud-based solutions, overseeing the implementation project.
  • Provide expert advice to clients, reviewing their data and requests for tailored solutions.
  • Conduct evaluations related to client needs and performance.
  • Manage escalated client issues with professionalism and efficiency.

Candidate Profile:

  • A degree in Business, Transportation Engineering, Computer Science, Mathematics, or a related discipline, or relevant experience in managing complex software applications.
  • An analytical and organized approach with a commitment to high-quality work.
  • A passion for tackling challenging projects that contribute to urban development.
  • A preference for the flexibility and collaborative environment of a medium-sized international company.


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