Client Relationship Manager
vor 1 Monat
Position Overview: Customer Manager / Project Manager (m/f/d)
As a vital member of our team, you will be responsible for enhancing the experience of our clients in the transportation sector. Your role will involve:
- Supporting Global Clients: Assist transportation firms around the globe in utilizing our advanced planning systems for public transit and address intricate challenges.
- Building Strong Relationships: Take charge of client accounts, ensuring the cultivation and growth of enduring partnerships.
- Proactive Problem Solving: Anticipate client needs, present effective solutions, and embrace accountability.
Key Responsibilities:
- Collaborate with clients in the transportation domain on software updates and enhancements, serving as the primary contact.
- Guide clients through the entire process from proposal development to the deployment of our cloud-based solutions, overseeing the implementation project.
- Provide expert advice to clients, reviewing their data and requests for tailored solutions.
- Conduct evaluations related to client needs and performance.
- Manage escalated client issues with professionalism and efficiency.
Candidate Profile:
- A degree in Business, Transportation Engineering, Computer Science, Mathematics, or a related discipline, or relevant experience in managing complex software applications.
- An analytical and organized approach with a commitment to high-quality work.
- A passion for tackling challenging projects that contribute to urban development.
- A preference for the flexibility and collaborative environment of a medium-sized international company.
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