Renewal Manager EMEA

vor 2 Wochen

Munich, Bayern, Deutschland LeanIX Vollzeit
Lead the Renewal Process in EMEA

As a key member of our Customer Success team, you will be responsible for leading the end-to-end renewal process in EMEA, ensuring customer retention and maximizing ARR. You will foster proactive communication with customers, clarifying contract terms, sending renewal quotes, and promptly addressing concerns.

Key Responsibilities
  • Develop and implement innovative renewal strategies and scalable processes for our EMEA team.
  • Collaborate closely with Customer Success Managers to prevent churn and with Account Executives to execute upsell opportunities.
  • Proactively communicate with customers to ensure a smooth renewal process.
  • Work closely with legal and procurement teams to ensure compliance and smooth contract renewals.
Requirements
  • 5+ years of experience in customer-facing roles in B2B SaaS.
  • 3+ years of experience working with legal and procurement teams.
  • Proven experience in contract renewal or account management within complex corporate structures, ideally in the tech sector.
  • Experience building out the renewals motion within an organization, including processes and documentation.
  • Proficient in customer relationship management (CRM) software, with experience in Salesforce an advantage.
  • Excellent written and verbal communication and negotiation skills in English and a second language (German, French, Swedish, or Dutch).
About LeanIX

LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess, and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively.

We are committed to being an equal opportunity employer and value diversity in our workplace. If you need an equitable interview process alternative, please let our team know. All applicants will receive consideration for employment based on experience, qualifications, and competencies.

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