Student Support Specialist

vor 1 Monat


Frankfurt am Main, Hessen, Deutschland Frankfurt School of Finance & Management Vollzeit
Ihre Aufgaben

Als Student Helpdesk Officer sind Sie der erste Ansprechpartner für unsere Studierenden. Sie betreuen sie persönlich, telefonisch und per Mail in deutscher und englischer Sprache.

Ihre Hauptaufgaben
  • Betreuung von Studierenden in allen Belangen des Studienalltags
  • Administrative und operative Unterstützung unserer Studierenden
  • Verwaltung von Zoom-Accounts und Schließfächern für Studierende
  • Bearbeitung von externen Anfragen
Ihre Qualifikationen
  • Abgeschlossene, einschlägige Berufsausbildung oder vergleichbare Qualifikation
  • Berufserfahrung im Dienstleistungsbereich mit Kundenkontakt
  • Kundenorientiertes Auftreten
  • Starke organisatorische und soziale Kompetenzen, Konfliktmanagementfähigkeiten
  • Fundierte Kenntnisse in MS-Office
  • Strukturierte und gewissenhafte Arbeitsweise
  • Gute Deutsch- und Englischkenntnisse in Wort und Schrift
Unser Angebot
  • Flexibles Gleitzeitmodell und die Möglichkeit zum mobilen Arbeiten
  • 30 Tage Urlaub (bei einer 5-Tage-Woche) sowie ein halber Tag extra Urlaub für den eigenen Geburtstag und am Faschingsdienstag
  • Ein modernes und internationales Arbeitsumfeld mit einem großartigen und sehr engagierten Team
  • Die Möglichkeit, an internen und externen Weiterbildungen teilzunehmen, kostenlose Englisch- und Deutschkurse auf dem Campus
  • Sport und Gesundheit (kostenlose Sportkurse und vergünstigte Mitgliedschaften)
  • Mitarbeiterrabatte und Preisnachlässe (Corporate Benefits Programm & Benefits Programm der Commerzbank – Company & More)
  • Optionen für Mitarbeiter-Sabbaticals
  • Betriebliche Altersvorsorge und ein vergünstigtes Deutschlandticket


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