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Product Allocation Specialist
vor 2 Monaten
As a Product Allocation Specialist, your core responsibilities will include:
Overseeing and managing the order book for your assigned territories in line with regional commercial strategies.Assisting the team with various tasks to meet organizational goals.Developing a deep understanding of Arc'teryx products and technologies.Gaining comprehensive knowledge of service protocols across all customer segments.Responding promptly and professionally to inquiries from your assigned retail locations.Continuously seeking opportunities to enhance processes and service quality.Monitoring allocations, delays, and risks associated with order deliveries for your assigned locations.Generating ad-hoc reports for stakeholders as needed.Providing exceptional support to guest-facing teams.Proactively managing the order fulfillment process to ensure timely delivery of all orders.Facilitating communication between wholesale customers and internal operational teams to ensure alignment.Supporting departmental initiatives, including mentoring new team members.Building and nurturing strong relationships with your assigned wholesale accounts.Identifying process issues and collaborating with the team to find solutions.Flagging inventory concerns promptly and exploring options to address them.Assisting in identifying regional shortages and surpluses for the Open To Buy process.Coordinating with the warehouse, accounts, and Sales Representatives to manage deliveries.Future Opportunities:
Collaborating with the Distribution Center to ensure accurate and timely order shipments.Contributing to sales initiatives and programs.Managing daily operations for your assigned region and wholesale customers.Working with the Warehousing team to fulfill customer-specific requirements and services.Tracking and managing cancellations from your assigned wholesale accounts.Are You the Right Fit?
Minimum of 1 year experience in Customer Service, Allocations, or Dealer Service roles.Proficient in English, Norwegian, or Swedish; additional languages are a plus.Strong verbal and written communication skills.Proactive in customer communication via phone and email.Excellent organizational, interpersonal, and problem-solving abilities.Detail-oriented with accurate data entry skills.Proficient in Microsoft Office.Able to work independently or collaboratively within a team.Skilled in identifying root causes of issues and developing effective solutions.Flexible and adaptable in ambiguous situations.Capable of balancing autonomy with teamwork.Committed to finding the best solutions with determination.Passionate about your work and outdoor activities.Willingness to travel for store or partner visits.Equal Opportunity: Arc'teryx is dedicated to fostering an inclusive culture where all voices are heard and respected. We value the uniqueness of our applicants, employees, and guests, and strive to create a safe environment fueled by curiosity and acceptance. Inclusion is essential to our core values and enhances our business performance. We believe that a diverse workplace leads to a healthier, more innovative environment that reflects the communities we serve. Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Embrace challenges and inspiration. COMMIT. Set ambitious goals and achieve them together. LIVE IT. Connect with nature and lead a purposeful life. LEAVE IT BETTER. Collaborate to create a better world.