Aktuelle Jobs im Zusammenhang mit Senior Claims Professional - Münster, Nordrhein-Westfalen - Workstation Customer Care
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vor 3 Wochen
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Münster, Nordrhein-Westfalen, Deutschland Workstation Customer Care VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Claims Professional to join our team at Workstation Customer Care. As a key member of our Claims Call Center Team, you will be responsible for providing exceptional customer service and resolving complex claims issues.Key Responsibilities:Respond to customer inquiries regarding billing...
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Senior Claims Professional
vor 2 Monaten
We are seeking a skilled problem-solver to join our client's Claims Call Center Team as a Senior Call Center Representative. The ideal candidate will be responsible for providing exceptional customer service to providers through the call center, addressing and resolving various claims issues.
The successful applicant must possess a thorough understanding of the company's customer service policies and be well-versed in all lines of business, claim types, and claims processing procedures, including regulatory and business requirements. Their primary objective will be to offer prompt and accurate assistance to all customers, ensuring first call resolution.
Key Responsibilities:
- Handle incoming customer calls related to billing, claim outcomes, and benefit coverage
- Maintain professionalism and establish positive relationships with clients
- Address complex inquiries from both internal and external customers promptly and accurately
- Assist the claims supervisor with escalated calls
Requirements:
- Skilled in empathic listening and persuasive communication
- Demonstrates high personal accountability
- Ability to contribute expertise and problem-solving skills
- Must be fluent in Dutch
We look forward to meeting you.
