Regional ACES Manager
vor 1 Monat
We are seeking a highly motivated and experienced Regional ACES Manager to join our Country ACES and Quality team at Amazon Deutschland E8 Transport GmbH. As a key member of our team, you will be responsible for leading complex and business-critical topics, providing exceptional customer experience in last mile delivery, and driving growth and change in a fast-paced environment.
Key Responsibilities- Identify opportunities to improve customer experience, productivity, quality, and safety through standardization and improvement of operational processes at the regional level.
- Manage a team of Station ACES Managers and Field Quality Assurance Specialists, providing guidance and support to ensure successful execution of regional strategies.
- Develop and implement strategic and tactical plans through stakeholder management of cross-functional and regional teams, ensuring alignment with country-level strategies.
- Monitor and analyze regional performance data, identifying trends and creating mid-term strategies to address actions and solutions at scale.
At Amazon Logistics (AMZL), we are building a world-class last mile operation, where the Country ACES and Quality team plays a key role. We work for our customers, aiming to fulfill their needs and delight them by building a consistent but customized delivery experience. Our goal is to achieve Process Excellence and Standardization, reducing defects and customer concessions.
Requirements- Master's Degree
- Operational experience
- Proven track record of senior stakeholders engagement
- Advanced Excel and data analysis skills
- Experience in program management, customer research, and analytics, and/or customer experience/success
- Fluent German and English
- Knowledge of continuous improvement concepts (Lean, Six Sigma, and Kaizen techniques)
- Problem-solving and analytical mindset
- Entrepreneurial mindset
- Business judgment
- Strong communication skills
- Ability to travel in France
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