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Sales Operations Specialist

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland dentsu Vollzeit

About Dentsu

Dentsu is a global media and digital marketing agency that helps brands navigate the complexities of the modern marketing landscape. As a leading agency in the DACH region, we work with top companies across industries and countries, providing innovative solutions to drive business growth and customer engagement.

About the Role

We are seeking a highly skilled Sales Operations Specialist to join our team on a part-time basis. As a Sales Operations Specialist, you will play a critical role in supporting our commercial organization by providing expert-level support for our CRM system, Salesforce. Your primary responsibilities will include:

  • Analytics
    • Prepare and improve reports and dashboards requested by management
    • Ensure good data quality by constantly reviewing the CRM data based on defined criteria
    • Provide proactive data support to management
    • Contribute to the definition of future business strategy
  • Sales Process and CRM – Salesforce Administration
    • Own the end-to-end process of tracking the sales funnel
    • Design new business processes, brief technical teams to set up these processes, and test them
    • Align with stakeholders and management and train users on new processes
  • Support the Commercial Organization – Daily Business
    • Main contact person for all internal colleagues regarding CRM system user issues and questions
    • Qualify reported faults and solve them independently or together with technical experts

Requirements

  • Bachelor or Master's degree in Business Administration or similar
  • At least 3 years of experience in a back-office or detail-orientated role: finance, banking, commercial operations, customer service, sales support, etc.
  • Previous experience in an IT company or large organization is a plus
  • Openness to familiarizing yourself with our CRM System and its customizations, ideally you have already Salesforce experience
  • Solid knowledge of common Office products, especially Excel, PowerPoint, and Outlook
  • Good sense of priorities and a structured way of working and deep attention to details
  • Strong communication skills and customer orientation as well as social skills
  • Fluent German and English language skills

What We Offer

  • Extensive onboarding and training
  • Monthly updates and team events
  • Real work-life balance
  • Open and empathetic cooperation
  • A wide range of events for getting to know colleagues
  • 25 days of vacation + 3 wellness days
  • 2 Volunteering days
  • Flexible working hours and home office
  • Full access to Dentsu Academy and on-site learning sessions
  • Pet-friendly offices
  • Company pension scheme
  • Team events and social activities