Aktuelle Jobs im Zusammenhang mit Customer Experience Optimization Specialist - Essen, Nordrhein-Westfalen - Verisure Deutschland GmbH
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Customer Support Specialist
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Regional Customer Experience Manager
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Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience Manager Job DescriptionBrenntag is seeking a highly skilled Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Regional Customer Experience Manager
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Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience ManagerBrenntag is seeking a highly motivated and experienced Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Regional Customer Experience Manager
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Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitCustomer Experience ManagerBrenntag is seeking a highly motivated and experienced Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Director of Customer Experience
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Customer Support Specialist
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Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitAbout This RoleWe are seeking a highly motivated Customer Support Specialist to join our talented team at Zoho Corporation Europe. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers in the European market.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain...
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Supply Chain Optimization Specialist
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Essen, Nordrhein-Westfalen, Deutschland E SE VollzeitE.ON SE is a leading operator of energy networks and infrastructure, and a provider of innovative energy solutions. Our employees are working to digitize the energy world, achieve net zero, and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We believe that differences make us...
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Customer Support Specialist
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitAbout the Role:Zoho Corporation Europe is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.About Us:Welcome to the fascinating world of...
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Customer Support Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitAbout the RoleWe are seeking a highly motivated Customer Support Specialist to join our talented team at Zoho Corporation Europe. As a key member of our support team, you will be responsible for providing exceptional support to our European customers via phone, chat, and email.Your primary focus will be on addressing customer inquiries, troubleshooting...
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Senior Director of Customer Experience
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Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with company objectives.Key Responsibilities:Develop and...
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Senior Director of Customer Experience
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with company objectives.Key Responsibilities:Develop and...
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Customer Support Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitAbout the Role:Zoho Corporation Europe is seeking a highly motivated Customer Support Specialist to join our team and provide exceptional support to our customers in the European market.Key Responsibilities:Learn and master Zoho's suite of SaaS products to become a product expert.Assist European customers via phone, chat, and email, addressing inquiries,...
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Regional Customer Experience Manager
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
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Regional Customer Experience Manager
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAs a Regional Customer Experience Manager at Brenntag, you will be responsible for delivering exceptional customer experiences and driving process improvements across the Central Region.Main Responsibilities:Ownership of all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores.Performance management - monitor relevant metrics to identify...
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Customer Support Specialist
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitAre you a dynamic and ambitious professional looking to kick-start your career in the technology industry? Zoho Corporation Europe is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain...
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Customer Support Specialist
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitJob DescriptionZoho Corporation Europe is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.About usWelcome to the fascinating world of...
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Senior Director of Customer Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with our global business units.Key Responsibilities:Develop...
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Senior Director of Customer Experience
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland Brenntag VollzeitAt Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with our global business units.Key Responsibilities:Develop...
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Supply Chain Optimization Specialist
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland E SE VollzeitE.ON SE is a leading operator of energy networks and infrastructure, and a provider of innovative energy solutions. Our employees are dedicated to digitizing the energy world, achieving net zero, and connecting everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We believe that differences make...
Customer Experience Optimization Specialist
vor 2 Monaten
Verisure Deutschland GmbH is Europe's leading provider of security systems and alarm systems for private households and small businesses. As a division of the Swedish company Securitas AB, Verisure employs over 28,000 people across 17 countries worldwide. With over 5 million customers trusting our smart home technology, Verisure is now expanding its reach in Germany.
Our headquarters in Ratingen already boasts a team of over 450 employees and we are continuously growing. We are seeking a dedicated and driven individual to join our team as a (Junior) Customer Experience Associate.
Your Responsibilities- Analyze, coordinate, implement, and optimize changes related to customer experience, upselling, and portfolio management.
- Manage upselling campaigns and the online store. Coordinate communication and performance management for these initiatives.
- Conduct regular meetings with departments to assess goals, define optimization approaches, and ensure alignment.
- Develop and implement department-specific onboarding and training programs.
- Oversee communication and information transfer within the company. Write and optimize articles and product descriptions, identifying areas for improvement and content gaps.
- Create and manage the communication plan for regular customers.
- Structure and support teams by analyzing relevant KPIs and identifying optimization needs.
- Collaborate with departments to deliver exceptional customer service.
- Possess a degree, training, or demonstrable experience in a related field.
- Exhibit excellent interpersonal skills and the ability to effectively collaborate with colleagues at all levels in an international environment.
- Demonstrate analytical, solution-oriented, organizational skills, and strong communication abilities.
- Proficiency in written and spoken English is essential. Knowledge of German is desirable.
