Operations Supervisor for German Division

vor 1 Monat


Munich, Bayern, Deutschland Telefonica S.A. Vollzeit

Company Overview

Telefonica Insurance Germany Branch is a non-life insurance entity that operates under the umbrella of Telefonica Seguros y Reaseguros Compañía Aseguradora SAU, which is part of the TELEFONICA conglomerate. The organization has a presence in various regions including Spain, the UK, LATAM, and Germany.

Position Title: Operations Supervisor

Position Overview:

  • Oversee and engage with key stakeholders such as O2 Germany, the reinsurer, and TI to provide operational assistance across various initiatives.
  • Gather and evaluate data related to program performance, manage reporting processes, and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Work in conjunction with the reinsurer and O2 Germany to handle claims and monitor aspects such as severity, frequency, and customer complaints.
  • Generate regular and on-demand management reports concerning the operational efficiency of the microinsurance initiative.
  • Develop business cases to recommend enhancements for program performance.
  • Examine data, recognize patterns, and provide data-driven suggestions.
  • Facilitate monthly meetings, track follow-up actions, and oversee third-party service providers.
  • Identify operational challenges and propose process enhancements.
  • Collaborate closely with stakeholders, the General Representative, and the legal team on compliance and regulatory issues.
  • Manage documentation and contribute to the ongoing development of the microinsurance initiative.

Qualifications:

Degree in Business or a related field

Fluent in German, proficient in English, and ideally knowledgeable in Spanish

Proficient in MS Office, with a solid understanding of insurance and operational processes

Professional Background:

  • Approximately 4 years of experience in the insurance sector and/or retail insurance/finance
  • Experience in overseeing new projects and affiliate products is advantageous

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