Operations Supervisor for German Division
vor 1 Monat
Company Overview
Telefonica Insurance Germany Branch is a non-life insurance entity that operates under the umbrella of Telefonica Seguros y Reaseguros Compañía Aseguradora SAU, which is part of the TELEFONICA conglomerate. The organization has a presence in various regions including Spain, the UK, LATAM, and Germany.
Position Title: Operations Supervisor
Position Overview:
- Oversee and engage with key stakeholders such as O2 Germany, the reinsurer, and TI to provide operational assistance across various initiatives.
- Gather and evaluate data related to program performance, manage reporting processes, and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Work in conjunction with the reinsurer and O2 Germany to handle claims and monitor aspects such as severity, frequency, and customer complaints.
- Generate regular and on-demand management reports concerning the operational efficiency of the microinsurance initiative.
- Develop business cases to recommend enhancements for program performance.
- Examine data, recognize patterns, and provide data-driven suggestions.
- Facilitate monthly meetings, track follow-up actions, and oversee third-party service providers.
- Identify operational challenges and propose process enhancements.
- Collaborate closely with stakeholders, the General Representative, and the legal team on compliance and regulatory issues.
- Manage documentation and contribute to the ongoing development of the microinsurance initiative.
Qualifications:
Degree in Business or a related field
Fluent in German, proficient in English, and ideally knowledgeable in Spanish
Proficient in MS Office, with a solid understanding of insurance and operational processes
Professional Background:
- Approximately 4 years of experience in the insurance sector and/or retail insurance/finance
- Experience in overseeing new projects and affiliate products is advantageous
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