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Customer Excellence Team Lead
vor 3 Monaten
At Clarios, we are at the forefront of innovation, paving the way for a sustainable future.
Position: Customer Excellence Team Leader
About Clarios:
Clarios stands as the global frontrunner in advanced, low-voltage battery technologies catering to diverse vehicle types. Our commitment to innovation is evident in our intelligent solutions tailored for the mobility sector. With a workforce of 16,000 professionals across 140 countries, we possess extensive expertise that benefits our partners in both the Aftermarket and OEM sectors, ensuring reliability, safety, and convenience for millions every day. Our dedication to sustainability drives us to recover, recycle, and reuse up to 99% of battery materials, reflecting our commitment to a greener planet. Clarios is part of the Brookfield portfolio.
Your Role:
- Guarantee exceptional Customer Satisfaction while supporting Continuous Improvement initiatives.
- Oversee a team that delivers seamless service from order initiation to fulfillment.
- Launch projects aimed at refining Customer Excellence processes and minimizing costs.
- Optimize distribution operations in alignment with the supply chain master strategy.
- Achieve service level agreements and inventory objectives while adhering to cost constraints.
Key Duties:
- Foster robust relationships with customers and Sales teams through effective communication.
- Guide, mentor, and develop your team and individual members.
- Conduct daily meetings to promptly address and resolve shortages or delivery challenges.
- Facilitate the onboarding of new customers in collaboration with both external and internal stakeholders.
- Track and enhance service and logistics performance through Key Performance Indicators (KPIs).
- Work closely with carriers, service providers, and shipping companies.
- Ensure adherence to relevant Import/Export regulations and standards.
Qualifications, Knowledge, and Skills:
- A minimum of a Bachelor's degree or equivalent apprenticeship with substantial experience in logistics, sales, or a related domain.
- Proven experience in team management within sales, production, or logistics environments.
- Proficiency in Microsoft Office and SAP software.
- Understanding of strategic responses to external factors such as legislation and environmental issues.
- Prior experience in managing dangerous goods shipments is advantageous.
- Exceptional organizational and time management skills.
- Strong analytical and communication abilities.
- Familiarity with export declarations and processes is a plus.
- Fluency in both written and spoken English and German is required.
What We Offer:
- Engaging professional opportunities in an international setting with a strong focus on integrity, values, social responsibility, and sustainability.
- Flexible working hours, mobile work options, and access to a company kindergarten.
- A competitive salary package that includes holiday bonuses and a pension plan.
- Various health benefits, including fitness programs, physiotherapy, and a nutritious canteen.
- Opportunity to lease a company bike to promote a healthy lifestyle.
- Comprehensive onboarding, a buddy program, and access to internal learning resources for personal and professional development.
- Support for relocation and housing assistance based on individual circumstances.
