Customer Excellence Export Team Lead
vor 2 Wochen
About the Role:
We are seeking a highly skilled and experienced Team Leader to join our Customer Excellence Export team at Clarios. As a key member of our team, you will be responsible for leading and managing a team of professionals to ensure the highest level of customer satisfaction and support.
Key Responsibilities:
- Lead and manage a team of professionals to ensure the highest level of customer satisfaction and support.
- Develop and implement strategies to improve customer satisfaction and support processes.
- Collaborate with cross-functional teams to ensure seamless execution of customer satisfaction and support initiatives.
- Monitor and analyze customer satisfaction and support metrics to identify areas for improvement.
- Develop and implement plans to address customer complaints and issues.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Minimum 5 years of experience in a leadership role, preferably in a logistics or sales environment.
- Proven track record of improving customer satisfaction and support processes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Fluency in English and German language, both written and spoken.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive training program to enhance your skills and knowledge.
- A collaborative and diverse team environment.
About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.
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